Every batch is tested by Freedom Diagnostics in Franklin, Tennessee, an independent U.S. laboratory operating to ISO 9001 quality management and Good Laboratory Practice principles. The fastest way to verify: scan the QR code on your vial. It opens the certificate for that exact batch on Freedom’s own site.

If an order has shipping insurance and was sent to the correct name and address, a package lost in transit is covered through the shipping insurance. If your package doesn’t arrive, email support@bionetiklabs.com with your order number and we’ll file a claim with the carrier. What’s covered depends on the carrier’s tracking: a package lost in transit can be claimed, but one scanned as delivered to the address given at checkout can’t. That includes theft after delivery, and packages sent to an incorrect address provided at checkout.

A tracking number is generated when we print the label at our facility. That isn’t the same as the carrier having the package yet: you’ll see “label created” first, then a second scan once they physically receive it. If your order was placed after 2:00 PM EST on a Friday, it ships Monday, so you may not see movement until then.

Currently, we only ship within the United States due to strict international regulations surrounding research chemicals.